Customer reviews of CARHUB

By M P on 17 June 2021 | Purchase not verified

Absolutely horrendous dealership, AVOID AT ALL COSTS. I bought a car which broke down 1 day after purchase - the brake pipe completely corroded through and the dealership had put an MOT on just 2 days before. Multiple mechanics I have taken it to are appalled that the car was sold in such a dangerous and absurd condition, let alone the fact it passed an MOT. They ignore my phone calls, hang up on me and have ignored all of my email correspondence. I am having to start actions through Citizen's Advice which looks as though I will be taking them to court. I have also contacted the DVSA to appeal the MOT in the hope the dealer and garage will never be able to operate such awful business again. I also have a 12 month warranty with the vehicle but the staff refuse to acknowledge this. Absurd.

By Kieran W on 28 May 2021 | Purchase not verified

Upon arrival we weren't greeted by a staff member, more a quick passing hello. Approached the car we were interested and got a "it's open if you want to look inside". After looking inside the vehicle it was clearly in much worse condition than shown in the advert. Seriously damaged driver's seat which was conveniently left out of the description and wheel and pain damage all around the vehicle. We took a quick walk around to look at other vehicles, many of which were scratched up and damaged but sneakily hidden at the back of the forecourt behind other cars in better condition. Be very careful when looking at what you think is a car in decent condition. Could have at least been approached and asked if we needed any help but staff were clearly too busy. Not impressed and will not be back.

Reply from CARHUB on 29/05/21

Hi, Many thanks for your feedback be it negative, i am the person that answered your emails and i am the person that said " the car is open if you would like to have a look inside" i always take the relaxed approach with all customers as most if not all customers do not like to be hounded when they arrive, this is something i have taken with my 21 years experience in sales, if you wanted me to follow you around i would have been more than happy to have done so, maybe you could have asked me whilst i said the car was open ?also Photos of car will never show the true description of a car and you are more than welcome to ask questions prior to coming to see if the car would meet your very high requirements for a 9 year old car, we sell second hand cars not new ones and no car will be in perfect condition, at the same time i hope you have found what you were looking for and found the level of service you required, Thanks again James (Manager)

By sarah C on 19 November 2020 | Purchase not verified

Lovely people to deal with and very helpful. Good value for money too. We are very happy with our purchase

Reply from CARHUB on 19/11/20

Hi, Many thanks for taking the time to leave us some lovely feedback, we really appreciate it, we hope your son enjoys his new car and hope to see you again one day, Many thanks from all at Car Hub

By Sue B on 12 November 2020 | Purchase not verified

rought a Toyota Aygo here about 1 month ago. After about a week I noticed a couple of things which need to be address. I called and spoke to James who happily talked me through it and arrange for me to bring the car back in to be checked over, giving me the piece of mind i felt I needed.

Reply from CARHUB on 12/11/20

hi there, many thanks for taking the time to leave us feedback , we hope you like your new car, Thanks again Car Hub Bristol

By Hayley C on 11 November 2020 | Purchase not verified

Bought our sons first car from Carhub. Fantastic attentive service. They were very knowledgeable about the insurance and road tax for first time drivers.

Reply from CARHUB on 11/11/20

Many thanks for your feedback, we really hope your son enjoys his present and looks after it, Thanks again Car Hub Bristol

By Kathryn H on 11 November 2020 | Purchase not verified

I bought a great second hand vehicle from these. Great service and so far so good with the car

Reply from CARHUB on 11/11/20

Thank you for being one of the few to take your time to leave us feedback, i really appropriate it, we are glad to have helped and we hope you like your new car, Thanks again Car Hub Bristol